Refund policy
Return Policy - TsuneOnline
Thank you for shopping with TsuneOnline! We want you to love your purchase, but if you're not completely satisfied, we’re here to help.
Returns
- You have 30 days from the date of purchase to request a return.
- Items must be unused, in their original condition, and include all packaging and tags.
- Certain items, such as personalized products, sale items, and gift cards, may be non-returnable—please check product descriptions before purchasing.
Refunds
- Once we receive and inspect your return, we’ll notify you via email and process your refund.
- Refunds will be issued to the original payment method within 3 to 10 business days.
- Shipping costs are non-refundable.
Exchanges
- If you need a different size or color, you can exchange your item within 30 days, subject to availability.
How to Initiate a Return
- Email us at Tsuneonline@gmail.com with your order number and reason for return.
- We’ll provide you with a return authorization and instructions.
- Ship your item back using a track able shipping method.
Contact Us
If you have any questions about your return, feel free to contact us at Tsuneonline@gmail.com.